This is an excerpt from our White Paper "Focus on the People: Empowering Workers and Increasing Effectiveness". See the full version here.
Over the past two decades, human innovation has fueled the dramatic increase in productivity, followed closely by the streamlining of processes and the effective application of technology to increase consistency of activity at a lower per transaction cost. However, the greatest technology solutions and most perfect processes are worthless if you have people who don’t care about either of them.To begin, ask questions like:
- Who works at my company?
- What do I know about the work they do?
- Why do they work here?
- I hired some of these people - why?
- Are the employees in my company equipped to perform their job in the best way possible?
- If not, is there an external factor making that the standard.
Many forward-thinking companies are turning to process improvement solutions and realizing significant cost savings across a number of business areas, as well as increased employee engagement thanks to the power of automation alongside workers who really want to get the most done with the resources they currently have.
A Dale Carnegie Training program refers to most workers as “highly skilled, technically savvy order-takers”. This is especially true in high-tech environments with a strict policy and procedure
Is this really what you want in your company? Let’s examine some of the aspects of engagement
that are a direct benefit to the customer and the organization simultaneously.
The Reality of the Departmental Divide Companies are often broken up into different departments or teams - accounting, HR, and IT are the three most common found across multiple industries.
- In today’s fast-moving business world, departments are often expected to:
- Be relevant to the organization’s overall strategy
- Do more with fewer resources - faster, better, cheaper
- Add value to the company rather than merely acting as a commodity function
- Find new and innovative ways to help create a competitive advantage for the company
- Reduce overall “legacy” infrastructure
As companies are moving in this direction, the employees are often pressured to accomplish these goals in stringent time lines and with more accuracy than their predecessors. After all - things ended up the way they are now as a direct result of the person that was here before them, right?
The fastest way to ensure that employees are able to participate and engage with the company’s line
of business (and their clients) is through trust. Trust inside of an organization can be broken down into
three simple concepts:
- “If I don’t trust you, I will not view you as credible nor will I respect you.
- “If I don’t respect you, I will not see you as credible or trustworthy.”
- "If I don’t find you credible, I will not trust or respect you.”
For more information on keeping workers productive and getting the most out of your employees, as well as tips to grow your company and scale the way work is done in your organization.